Refund policy

Refund policy

You have the right to cancel the sales contract within 14 days of receipt of your order. This clause applies to parcels sent by courier. Excluded from this method are orders for mattresses and/or beds due to production starting after the order. However, the guarantee of exchange within a fixed period (usually 30 days) applied by many brands still applies.

Follow this mandatory procedure when returning:

Question in writing or via e-mail bart@slaapcomfort-center.be an approval to return.

After our agreement, you can only return your article with the understanding that it must be in our possession a maximum of 14 days after the original delivery.The article must arrive undamaged and undamaged in its original packaging. So no tape and/or sticker on the original goods or goods packaging! Bosmans Slaapcomfort-center reserves the right to refuse returned products or to credit only part of the amount paid if it is suspected that the product has already been opened and/or used or if the product has suffered damage through the fault of the customer (beyond the responsibility of Bosmans Slaapcomfort-center or the carrier). In these situations we will inform you (letter or e-mail) that a reduction in value will be applied.After arriving at our warehouse, the goods will be inspected. The item in question must be returned to us in its original undamaged packaging and undamaged.The costs of returning the item are to be borne by the consumer.

In case of a positive decision, we will carry out the refund within a period of 14 days. So when returning, please also communicate your account number (IBAN + BIC)!
This return measure only applies to items purchased online.