FAQ

INTRODUCTION

Welcome to Slaapcomfort-center. Slaapcomfort-center
Bosmans wants to ensure that relationships with its customers are as smooth as possible
expire, we appreciate the trust you place in us and we take your
rights very seriously, it is of utmost importance that you are aware of
what you can expect from us and that we know what we in turn can expect from you
can expect.

The general terms and conditions of sale below will,
Every time you place an order via our webshop, by e-mail or by phone
at Sleep Comfort Centre, make clear
what your legal situation is. By placing your order, you agree to
to comply with the terms and conditions below. You are free to change these
terms of sale can also be printed out.

REMOTE ORDER

Making a remote order is very easy.

You have some options:

When choosing your product, on that page you should click the "Order Now" button at the bottom
The other simple steps are via the
shopping basket of this site indicated.
As a new customer, you will also need to note your own address details there.

After transferring the order, you will receive a
receive automatic confirmation by e-mail.

You can also transfer orders by e-mail: ELKE@SLAAPCOMFORT-CENTER.BE

We also accept orders by phone: +32 (0)15 24 90 28

As usual, we always send our confirmation (by post or mail)
to you.

Of course, you are also always welcome to visit
to our showroom, Bosmans Slaapcomfort-center is located at the
Liersesteenweg 147 in Heist-op-den-Berg.

When contacting us, please always quote the reference number
of the product offered.

WARNING: Because Google and other search engines
can keep successful messages for quite some time, there is a chance
That when searching via one of these search engine you are still on an outdated
page of Slaapcomfort-center, there is a chance that the data will be
(both content and price) no longer reflect reality.
Slaapcomfort-center cannot be held liable for this.To the
To find up-to-date publications, you should surf directly to the site of
Sleep comfort centre.

TERMS AND CONDITIONS

Definitions

Art. 1:

Id.
of the entrepreneur

Art. 2:

BOSMANS SLAAPCOMFORT bv

Liersesteenweg 147

2220 Heist-op-den-Berg

BE 0400.827.259

INFO@SLAAPCOMFORT-CENTER.BE

+32 15 24 90 28

Applicability

Art. 3: These general
sales conditions apply to all our orders and to all up to
agreements concluded at a distance with BV BOSMANS SLAAPCOMFORT.

Before the
distance contract is concluded, the text of these general terms and conditions shall be
made available to consumers and customer-entrepreneurs.

Placing a
order on the website constitutes express acceptance of our general
conditions of sale which are always available via the website.

Of the in this
general terms and conditions of sale stipulated may only and exclusively be
deviated from if and insofar as this is expressly done in writing.
agreed.

Offer and order

Art. 4: All
articles offered by Slaapcomfort-center on the web shop are so
fully possible and described in good faith.

The offers and the
prices are valid on the day they are offered on our website and
BV BOSMANS SLAAPCOMFORT cannot be held liable for (printing) errors contained in the
offers appear, both in terms of content and prices of the
products.

The
prices indicated are inclusive of VAT and exclusive of shipping costs. The
shipping costs vary according to the article and can be consulted
in the table in the help menu. The costs associated with the material required
for installation (such as vertical transport etc.) are not included in the
price.

Art. 5: The
agreement between the parties shall come into effect when BV BOSMANS SLAAPCOMFORT (i)
confirms its acceptance of the order in writing, the order
is complete and correct and all previous orders have been paid by the customer or
(ii) executes the order subject to correction by BV BOSMANS
SLEEP COMFORT within 24 hours.

Our bank accounts :

Belgium:

BNP BE94 0019 5994 4614

EU :
IBAN BE94 0019 5994 4614 + BIC CODE GEBABEBB

Art. 6: The customer has the choice between the
following payment method:

We accept
Visa/Eurocard, Master Card and American Express. You can check the information related to your credit card
enter online. Your card will only be debited at the time of shipment
der goods. paying with your credit card on the Sleep Comfort Center site is completely
safe.

The order will be
sent as soon as the amount due has been transferred to the account
from BV BOSMANS SLAAPCOMFORT, shipping is done either via
BPOST or with courier service POSTNL.

When paying by
transfer, the account number and the amount to be paid will be communicated in
the email or letter confirming the order. Please include with your payment
state the structured communication.

In case of non-payment of
the product you ordered, you will receive a reminder e-mail after 7 days.There
Up to three reminders will be sent. If after the third reminder
no payment follows, your order will be
cancelled.

Art. 7: When after order and payment
it appears that an item or promotional offer is no longer available, the
customer informed of this by e-mail or telephone, the customer has in
in which case he has the right to cancel his purchase free of charge and receive a refund.
received, or to exchange for another product.

BV BOSMANS
SLAAPCOMFORT cannot be in this case
be held liable for damages that would result from the failure of the
availability of a product.

Cancellation and revocation

Art. 8: Cancellation policy

Orders cannot be cancelled.

When a consumer orders online, they can
revoke his order within the period of 14 days after the delivery of the
good.

This right of withdrawal does not apply to the
customer-entrepreneur and goods by size.

Art. 9: Right of withdrawal for online sales

When ordering online, consumers have the
right to inspect the goods after receipt.

However, he is liable for the
depreciation of the goods resulting from handling the
goods beyond what was necessary to establish the characteristics
and verify its proper functioning. BV
BOSMANS SLAAPCOMFORT reserves the right to refuse returned products
or repay only part of the amount if it is found that not meeting
above conditions are met.

If the consumer makes use of his
right of withdrawal, the goods received must be returned as soon as possible and no later than 14
days after the customer has informed BV BOSMANS SLAAPCOMFORT in writing (by e-mail or letter)
informed of his decision to abandon the purchase, be
The shipping costs and risk of returning a
product are at the expense of the consumer.

If the products arrive at BV
BOSMANS SLAAPCOMFORT the consumer is not entitled to exchange, refund
or any form of compensation.

The consumer is but entitled to be on his
reimbursement after BV BOSMANS SLAAPCOMFORT has received the goods in good condition.
received.

Delivery and placement

Art. 10: Delivery method and deadline

Estimated delivery times are listed with the
product on webshop and in the confirmation email or letter sent to you on behalf of BV BISMANS
SLEEP COMFORT receives.

Stated delivery times are always
indicative and not binding on BV BOSMANS SLAAPCOMFORT. BV BOSMANS SLAAPCOMFORT
undertakes to deliver within a reasonable time but is in no
case responsible for extensions of this period due to changes to
the original agreement and/or additional works.

In the event of late delivery, the consumer may
customer but claim damages at the earliest 14 days after the
written notice of default from BV BOSMANS SLAAPCOMFORT.The foregoing
does not apply to the customer-entrepreneur.

If delivery is made at the customer's request with
is delayed for more than two months, the customer is liable for storage of the
of € 10.00 per week.

If, during the
transport were damaged or did not correspond to the items the
customer had ordered, he should report this as soon as possible and send the items to
return to us within 14 calendar days of receipt. 

Art. 11: Placement

Orders by size according to measurements that are
are done by the customer happen at the customer's risk. If the
placement cannot take place as initially foreseen due to the customer's actions,
working hours are invoiced at € 65.00 per hour and additional costs
on top of the sale price.

Acceptance and complaints

Art. 12: 
If the buyer takes delivery of the goods, this implies acceptance
This includes acceptance of colour variations in wood or
upholstery.

Hidden defects should be revealed within 48 hours of
its discovery must be notified to BV BOSMANS SLAAPCOMFORT by registered letter.
stating a detailed description of the defect. The
liability for hidden defects shall not apply under any circumstances,
if the damage was caused by incorrect use or incorrect storage
or treatment of the product.

The seller can no longer claim for hidden
defects be addressed after the expiry of a period of six months from the
delivery.

With every purchase of a mattress, bed base and
bed the applicable warranty conditions of the brand purchased apply. 
The statutory
warranty period of 2 years after purchase.  

Art. 13: The protest on invoices of BV BOSMANS
SLAAPCOMFORT must be sufficiently justified and must be in writing
no later than 8 days after receipt of the relevant invoice.

Liability

Art. 14: In case BV BOSMANS SLAAPCOMFORT
held liable for any damage, the liability is
limited to a maximum of the invoice value of the customer's order, at least
to that part of the order to which the liability relates
has.

BV BOSMANS SLAAPCOMFORT is exclusively
The customer accepts that BV BOSMANS
SLAAPCOMFORT shall under no circumstances be liable for indirect damages, including
of but not limited to consequential damage, lost profit or damage to third parties.

Force majeure

Art. 15: 
In the event of force majeure affecting the
manufacturing and/or supply at the supplier and/or transport stops or
hinders, the obligations of BV BOSMANS SLAAPCOMFORT shall be suspended and the
it is released by operation of law and is not bound to fulfil any obligation
towards the customer nor in any other way liable.

Invoicing and payment terms

Art. 16: For goods on size, after the
conclusion of the agreement, an advance payment of 15% was requested.

Art. 17: All invoices are payable within
the 15 days following the invoice date.

In the absence of timely payment by a
customer-entrepreneur, the amount due shall become due by operation of law and without
notice of default plus interest at 12% per annum and a
lump sum compensation in the amount of 10% of the amount due, with
a minimum of €250.00, both without prejudice to the right to a higher
claim damages if proof of greater actual damages
is delivered.

In the absence of timely payment by a consumer
A first reminder will be sent at no additional cost. If within the
14 days after this reminder is still not paid, the
consumer charged default interest at the reference rate
increased by eight percentage points referred to in Article 5(2) of the Act
of 2 August 2022 on combating late payment in
commercial transactions, as well as a damages clause, calculated as follows:

In case of delay in payment by the
buyer, BV BOSMANS SLAAPCOMFORT shall be entitled to discontinue further performance of the
agreement in respect of deliveries yet to be made,
without compromising its liability.

Retention of title

Art. 18: The goods delivered by BV BOSMANS
SLAAPCOMFORT delivered, remain the property of BV BOSMANS SLAAPCOMFORT until
full payment of the amount due (principal, interest and
costs) by the buyer. The buyer is prohibited from using the delivered materials either
to sell, or pledge, or process, or transfer
carry to third parties as long as the full price has not been paid.

In case of non-payment of the invoice on the
expiry date, BV BOSMANS SLAAPCOMFORT shall be entitled to recover the goods from
The costs associated with this return will be charged to the buyer.
be brought.

Ownership of goods and materials
are transferred to the customer after the price has been paid in full.

Risk transfer

Art. 19: The risk due to loss or
damage passes to the customer from the time of delivery of the
articles at the address provided by the customer.

Disputes

Art. 20: All disputes that may arise between the parties
arising, are subject to the Belgian
law and are subject to the discretion of the jurisdictions of the district
Mechelen subject.

Nullity

Art. 21: The possible nullity of one or
several clauses of these terms and conditions, does not affect the validity and
applicability of all other clauses.

Bosmans slaapcomfort

Liersesteenweg 147

2220 Heist op den Berg

015 24 90 28

info@slaapcomfort-center.be

Contact for sales & after-sales service

elke@slaapcomfort-center.be

bart@slaapcomfort-center.be

Opening hours

Monday : 10.00 - 12.00 & 13.00 -18.00

Tuesday : 10.00 - 12 & 13.00 - 18.00

Wednesday : 10.00 - 12.00 & 13.00 - 18.00

Thursday : 10.00 - 12.00 & 13.00 - 18.00

Friday : 10.00 - 12.00 & 13.00 - 18.00

Saturday : continuously from 10.00 - 17.00

Sunday & holidays : closed

PRIVACY POLICY
Updated on 14-10-2019

Parties and object
Bosmans slaapcomfort bvba (hereinafter "Bosmans slaapcomfort centre" or the "Controller")
Liersesteenweg 147 - 2220 Heist op den Berg
KBO/BTW: BE0400 827259
E-Mail: info@slaapcomfort-center.be
Telephone: +32 015 249028
Bosmans slaapcomfort center adopts this Privacy Policy, which aims to transparently inform Users about the website hosted at the following address: www.slaapcomfort-center.be, (hereinafter the "Site"), the way personal data are collected and processed by Bosmans slaapcomfort center.
The term "User" refers to any user, whether natural or legal, who visits or interacts in any way with the Site.
As such, Bosmans slaapcomfort centre determines all technical, legal and organisational means and purposes for the processing of users' personal data. Bosmans slaapcomfort centre undertakes to take all necessary measures to ensure that the processing of personal data takes place in accordance with the Act of 30 July on the protection of natural persons with regard to the processing of personal data (hereinafter the "Act") and the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter the "Regulation").
Bosmans slaapcomfort center is free to choose a natural or legal person who will process the users' personal data at its request and on its behalf (hereinafter the "Subcontractor"). Where appropriate, Bosmans slaapcomfort center undertakes to select a Subcontractor that offers sufficient guarantees regarding the technical and organisational security measures for the processing of personal data, in accordance with the Act and the Regulation.

Processing of personal data
The use of the Site by Users may result in the disclosure of personal data. The processing of these data by Bosmans slaapcomfort centre, in its capacity as Processor or by service providers acting on behalf and for the account of Bosmans slaapcomfort centre, is carried out in accordance with the Act and the Regulation.
Personal data is processed by Bosmans slaapcomfort centre, in accordance with the purposes set out below, through:
All sales data is recorded online via an order form, and contact is made only with customer to complete the order. future.

Purpose of processing personal data
In accordance with Article 13 of the Regulation, the purposes of processing personal data are communicated to the User as follows:
All personal data are processed on the order to completion.

Personal data that may be processed
The User agrees that, during the visit and use of the Site, that Bosmans slaapcomfort centre collects and processes, in accordance with the terms and principles described in this Privacy Policy, the following personal data:
Name + address
Telephone number
email address

Consent
By accessing and using the Site, the User declares that he/she has read and given his/her free, specific, informed and unambiguous consent to the processing of his/her personal data. This agreement covers the contents of this Privacy Policy.
Consent is given by the affirmative action by which the User has ticked the box for the Privacy Policy in hypertext link. This consent is an essential condition for performing certain actions on the Site or for enabling the User to enter into a contractual relationship with Bosmans slaapcomfort center. Any agreement that Bosmans slaapcomfort center and a User enter into with respect to the services and goods offered on the Site is subject to the User's acceptance of the Privacy Policy.
The User agrees that the Controller, in accordance with the terms and principles set out in this Privacy Policy, collects and processes his/her personal data that he/she collects on the Site or in connection with the services offered by Bosmans slaapcomfort centre, for the purposes set out above.
The User has the right to withdraw his/her consent at any time. The withdrawal of consent does not affect the lawfulness of the processing based on the prior consent.

6. Retention period of the Users' personal data
In accordance with Article 13(2) of the Regulation and the Act, the Controller shall only retain personal data for as long as is reasonably necessary to achieve the purposes for which they are processed.
This duration is in all cases shorter than: The data retention period is the legally defined duration.

Recipients of data and disclosure to third parties
Personal data may be disclosed to employees, employees, subcontractors or suppliers of Bosmans slaapcomfort center who provide adequate data security guarantees and who cooperate with Bosmans slaapcomfort center in marketing products or providing services. They act under the direct authority of Bosmans slaapcomfort center, and in particular are responsible for collecting, processing or outsourcing such data.
In all cases, the recipients of the data and those to whom the data has been provided comply with the contents of this Privacy Policy.Bosmans slaapcomfort centre ensures that they process this data only for the intended purposes and in a discrete and secure manner.Dans l'hypothèse où les données seraient divulguées à des tiers à des fins de marketing direct ou de prospection, l'Utilisateur en sera préalablement informé pour qu'il exprime son consentement à l'utilisation de ces données personnels.

Data protection officer (DPO)
The following person is appointed Data Protection Officer or Data Protection Officer (hereinafter "DPO"): Rudy Bosmans
The DPO's role is to ensure the correct implementation of national and supranational provisions on the collection and processing of personal data.
You can contact the DPO as follows:
+32 015 249028

Rights of the Users
The User may exercise his rights at any time by sending a message by e-mail to the following address: info@slaapcomfort-center.be, or a letter by post accompanied by a copy of his identity card to the following address: Liersesteenweg 147 - 2220 Heist op den Berg
a. Right of access
In accordance with Article 15 of the Regulation, Bosmans slaapcomfort centre guarantees the User's right to access their personal data. The User has the right to access these personal data and the following information:
• 
- the categories of personal data concerned;
- the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients located in third countries or international organisations;
- if possible, the proposed storage period for personal data or, if not possible, the criteria by which this period will be determined;
- the existence of automated decision-making, including profiling, as referred to in Article 22(1) and (4) of the Regulation and, at least in such cases, relevant information on the underlying logic as well as the significance and expected consequences of such processing for the data subject
The Controller may charge a reasonable fee based on the administrative costs for additional copies requested by the User.
If the User submits this request electronically (e.g. via e-mail address), the data will be provided in electronic form and for general use, unless the User requests otherwise.
The copy of his details will be communicated to the User no later than one month after receipt of the request.
b. Right to rectification
Bosmans slaapcomfort centre guarantees the right to rectification and deletion of personal data to the user.
In accordance with Article 16 of the Regulation, incorrect, inaccurate or irrelevant data may be corrected or deleted at any time. The User first makes the necessary changes himself from his user account, unless they cannot be made independently, in which case the request can be addressed to Bosmans slaapcomfort centre.
In accordance with Article 19 of the Regulation, the controller shall notify any recipient to whom the personal data have been disclosed of any rectification of the personal data, unless such rectification proves impossible or involves disproportionate efforts. The controller shall provide the data subject with information about these recipients if the data subject so requests.
c. Right of erasure
The User has the right to obtain the deletion of his personal data as soon as possible in the cases mentioned in Article 17 of the Regulation.
Where the Controller has disclosed the personal data and is obliged to erase it pursuant to the previous paragraph, the Controller, taking into account available technologies and implementation costs, shall take reasonable measures, including technical measures, to inform other controllers processing such personal data that the data subject has requested by those controllers to erase the connection with such personal data or a copy or reproduction thereof.
The previous two paragraphs do not apply to the extent that such processing is necessary:
• 
- exercise the right to freedom of expression and information;to comply with a legal obligation to process under Union law or the law of the Member State to which the controller is subject, or to carry out a task carried out in the public interest or in the exercise of official authority vested in the controller;
- the determination, exercise or defence of legal claims.
In accordance with Article 19 of the Regulation, the controller shall notify any recipient to whom the personal data have been disclosed of any erasure of personal data or any restriction on processing, unless such disclosure proves impossible or involves a disproportionate effort. The controller shall provide the data subject with information about these recipients if the data subject so requests.
d. Right to restrict processing
The User is entitled to a restriction on the processing of his personal data in the cases mentioned in Article 19 of the Regulation.
In accordance with Article 19 of the Regulation, the controller shall notify any recipient to whom the personal data have been disclosed of any restriction on the processing carried out, unless such disclosure proves impossible or involves a disproportionate effort. The controller shall provide the data subject with information about these recipients if the data subject so requests.
e. Right to data portability
In accordance with Article 20 of the Regulation, Users have the right to receive from Bosmans slaapcomfort centre their personal data in a structured, commonly used and machine-readable format. Users have the right to transmit this data to another data controller without Bosmans slaapcomfort centre preventing them from doing so in the cases provided for in the Regulation.
When the User exercises his right to data portability under the previous paragraph, he has the right to have personal data transferred directly from one controller to another, insofar as this is technically possible.
The exercise of the right to data portability is without prejudice to the right to erasure, which does not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
The right to data portability does not affect the rights and freedoms of third parties.
f. Right to object and automated individual decision-making
The User has the right to object at any time to the processing of his/her personal data due to his/her specific situation, including the automation of data by Bosmans slaapcomfort centre. In accordance with Article 21 of the Regulation, Bosmans slaapcomfort centre will no longer process personal data, unless there are legitimate and compelling reasons for the processing which override the interests and rights and freedoms of the User, or for the establishment, exercise or defence of legal rights.
When processing personal data for prospecting purposes, the User shall have the right to object at any time to the processing of personal data concerning him/her for such prospecting purposes, including profiling insofar as it relates to such prospecting.
Where the data subject objects to processing for prospecting purposes, the personal data shall no longer be processed for that purpose.
g. Right of complaint
The User has the right to submit a complaint regarding the processing of his personal data by Bosmans slaapcomfort centre to the Data Protection Authority, competent for the Belgian territory. More information can be found on the website: https://www.gegevensbeschermingsautoriteit.be/
Complaints can be lodged at the following addresses:
Data protection authority
Rue du Printing Press 35, 1000 Brussels
Tel + 32 2 274 48 00
Fax + 32 2 274 48 35
E-mail: contact@apd-gba.be
The User may also file a complaint with the court of first instance of his place of residence.

10. Limitation of the Controller's liability
The website may contain links to other third-party websites not linked to Bosmans slaapcomfort centre. The content of these sites and compliance with the Act and the Regulation are not the responsibility of Bosmans slaapcomfort centre.
The holder of parental authority must give his or her express consent to the minor under 16 years of age to disclose personal information or data on the Site. Bosmans slaapcomfort centre strongly advises persons exercising parental authority over minors to promote responsible and safe use of the Internet. The Controller cannot be held liable for the collection and processing of personal information and data from minors under 16 years of age whose consent is not effectively covered by that of their legal parents, nor for incorrect data - particularly with regard to age - entered by minors. Under no circumstances will personal data be processed by the Controller if the user indicates that he or she is under 16 years of age.
Bosmans slaapcomfort centre is not responsible for loss, damage or theft of personal data, in particular due to the presence of viruses or following computer attacks.

Safety and security
The Controller shall implement organisational and technical measures to ensure an appropriate level of security for the processing and collection of data. These security measures shall depend on the implementation costs related to the nature, context and purposes of the processing of personal data.
The Controller uses standard encryption technologies within the IT sector when transmitting or collecting data on the Site.

Amendment of the Privacy Policy
Bosmans slaapcomfort centre reserves the right to modify this Privacy Policy in order to comply with legal obligations in this regard. Therefore, the User is requested to consult the Privacy Policy regularly in order to be informed of any changes and modifications. Such changes will be posted on the Site or sent by e-mail to ensure objectivity.

Applicable law and competent court
This Privacy Policy is governed exclusively by Belgian law. Any dispute shall be submitted to the courts of the judicial district of the registered office of Bosmans slaapcomfort centre.

Contact
For any question or complaint regarding this privacy policy, the User may contact the Controller at the following address: info@slaapcomfort-center.be

Bosmans slaapcomfort at all times only offers products it purchases from the original manufacturers and their wholesalers. In case of doubt about the authenticity of products, consumers can find more information and tips on the ecc belgium website. In case of suspicion of counterfeiting, consumers can always lodge a complaint via the Meldpunt.

All credit card or bancontact payments are handled through Shopify payments provider and is 100% safe.

Of course, sometimes it may happen that for technical reasons the payment cannot be registered immediately here. If the payment is not made, you will be able to read this on your screen.

If you still do not succeed in making the payment on the second attempt, please let us know

*by phone

+32 015 249028

* By mail

any@slaapcomfort-center.be

Our cleaning service is a unique service that anyone who likes a clean mattress can order.

WHAT DOES IT DO?

There is surface cleaning. This is a special treatment performed by us to clean the mattress cover and can be performed on both sides.

As a second choice, there is the option of having a deep cleaning, i.e. the mattress is completely cleaned. Please note this is a very professional treatment to obtain a completely clean mattress. All customers are amazed by the result after such treatment.

WHICH MATTRESSES?

There are 2 different possibilities. Either you have a regular mattress (pocket springs, cold foam, latex,...) or a mattress made with natural materials, i.e. wool, horsehair, cashmere, cotton etc can be processed and then it falls under the special service for natural materials. This category of mattresses are these like VI-Spring, Carpe Diem, Kuperus, Somnus....)

If you would like a price quote, you can request one online at,

elke@slaapcomfort-center.be

bart@slaapcomfort-center.be

Any price quote will be dealt with soon.

*The chat function is purely informative

We accept a wide range of current and reliable payment methods. These payment options are registered via Shopify payments, a 100% reliable payment platform.

These are the various payment options:

VisaMastercardAmerican ExpressIdeal for customers from the NetherlandsING Home PayBancontact/Mister Cash-Classical transfer

For items delivered by our services (bedrooms, mattresses, bed bases, etc.), only an advance payment is required at the time of the order. You pay the remaining amount upon delivery of the goods.

As a bed specialist shop, we always offer our customers fair prices with a true discount . 

Should you get a better offer somewhere else, this will be discussed in all honesty. If we are talking about the same product, we will make an adjustment! However, this is not valid for items that are discounted elsewhere or sold outside the normal shops, i.e. products that are sold on the grey circuit without the associated guarantees that we do offer with our brands. 

UNIZO E-COMMERCE LABEL

Bosmans Slaapcomfort-center permanently invests to ensure that this website functions optimally and 100% safely at all times. You can see this for yourself as this website has obtained the recognised E-commerce label from Unizo.
 

COOPERATION WITH PAYMENT PROVIDER MULTISAFEPAY

We work with the payment provider Multisafepay for the secure payment transactions of this website. Our payment process is 3D Secure. The 3D-Secure technology is an extra step when placing your online order designed to ensure your safety. You can see this for yourself by looking at the image of the lock icon in your browser's address bar when you are ordering online.
 

YOUR PERSONAL DATA

Your personal data, which come into our possession during your order, are processed on a database managed by Bosmans slaapcomfort BVBA and within a secure environment, which is in the professional hands of system.

Under no circumstances will we disclose or sell individual addresses or personal data to any third party.

Bosmans has been making sure your order is handled correctly since 1942. Read more about us & our team

LARGE ITEMS (SLEEP SYSTEMS, BEDS AND MATTRESSES: INSTALLATION BY OUR OWN PROFESSIONAL TEAM

Larger articles (e.g. mattresses, sleeping systems, beds) are GRATIS delivered in Belgium by our own services.

Deliveries in the Netherlands, France and Luxembourg are FREE from a minimum purchase of €1600*. Up to a distance of 300 km from Heist op den Berg, this is done by our own services, for further destinations this is done according to specific agreements. 

For all purchases below €1600, the delivery cost is on request. For other destinations, contact us

bart@slaapcomfort-center.be

After confirming your order, you will receive all necessary information about this by e-mail.

*Shipping costs do apply for purchases under promotional or action terms (to be discussed) 

SMALL ITEMS: BY COURIER

Our small items (e.g. bed linen, pillows, maintenance products) are shipped by PostNL or DPD .  

All online orders are GREE delivered in Belgium and the Netherlands.

Shipping by courier to another country? Shipping costs please contact us at

greta@slaapcomfort-center.be

The delivery address is the address to which your order will be sent and can be specified via the shopping basket. Orders are delivered by DPD or ppost nl courier.  

When placing the order, customers are free to choose the place of delivery:

a work address, the address of close family, friends or neighbours, the address of a shop in your street, where you regularly visit

If your parcel has left then you will receive an e-mail of this so you can track it.

Are you thinking of buying a new bed but still unsure what to choose? Then we have the ideal solution for you.

Book a free overnight stay with us in a beautiful bed & breakfast "HULLEBRUG" .

Our collaboration offers you the opportunity to book a night where you can enjoy the best slaapcomfort in a beautiful setting on the Nete in Itegem (Heist op den Berg). We will tell you how everything works in our shop, because before booking, we need to check together which type of mattress will best meet your needs. In the different rooms, we have different sleeping solutions, which obviously do not offer the same type of comfort. That is why we, as sleep specialists, need to clarify the different important issues. 

Enjoy a night out and make use of the most comfortable bed ...... this is unique ....

Please plan your bookings in advance as this formula is used quite frequently. Please note that bookings are never discussed over the phone without a prior visit to our establishment!

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You have the right to cancel the sales contract within 14 days of receipt of your order. This clause applies to parcels sent by courier. Excluded from this method are orders for mattresses and/or beds due to production starting after the order. However, the guarantee of exchange within a fixed period (usually 30 days) applied by many brands still applies.

Follow this mandatory procedure when returning:

Question in writing or via e-mail bart@slaapcomfort-center.be an approval to return.

Na ons akkoord kan u uw artikel pas terugzenden met inachtneming dat het in ons bezit moet zijn maximum 14 dagen na de oorspronkelijke levering.Het artikel moet onbeschadigd en in onbevuilde toestand in de originele verpakking bij ons toekomen. Dus geen tape en/of sticker aanbrengen op de originele goederen of goederenverpakking ! Bosmans Slaapcomfort-center behoudt het recht om geretourneerde producten te weigeren of om slechts een deel van het betaalde bedrag te crediteren als het vermoeden bestaat dat het product reeds geopend en/of gebruikt werd of als het product schade opgelopen heeft door schuld van de klant (buiten verantwoordelijkheid van Bosmans Slaapcomfort-center of de transporteur). In deze situaties brengen wij u op de hoogte (brief of e-mail) dat een waardevermindering toegepast zal worden.Na het toekomen bij ons volgt een controle van de goederen. Het betreffende artikel moet in originele onbeschadigde verpakking en onbevuild terug in ons bezit komen.De kosten van het retourneren zijn ten last

In case of a positive decision, we will carry out the refund within a period of 14 days. So when returning, please also communicate your account number (IBAN + BIC)!
This return measure only applies to items purchased online.

Customised or made-to-order items are not eligible for returns!

The consumer has the right to renounce his purchase within 14 calendar days from the first day following the delivery, without giving a reason and without paying a fine. If, when returning a purchased product, the consumer has gone beyond what is necessary to verify the purchase, the consumer is liable under Art. XI.51 §2 of the Economic Law Code for possible depreciation of the goods and their packaging. The shipping costs are borne by the customer. The right of renunciation does not apply to products made to size by the customer or to a handwritten order form signed by the customer for approval. The right of renunciation does not apply to business customers.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract via an unequivocal statement. You can use the model withdrawal form for this purpose, but you are not obliged to do so.

When returning according to the legal procedure, a refund will be refunded within a period of 14 days after receipt of goods and withdrawal declaration. Please also see our withdrawal form in this customer service-general section.

When exercising the right of withdrawal, the amount will be refunded in full to the customer within a period of 14 days after receipt of the returned item.

 Exceptions to the right of withdrawal :

All goods manufactured to size cannot be returned and this will also be mentioned in the confirmation of your order that you will receive from our services.

The model withdrawal form can be found here : https://www.becommerce.be/upload/Herroepingsformulier20140327150854.pdf  Our services do not require you to enclose this with your return, but we do ask that you enclose a copy of your invoice as well as your account number which will allow us to return the money after checking the return.

Model withdrawal form 

This form is to be used only when returning the goods and therefore withdrawing from the contract

Me/We 

hereby inform you that I/we hereby confirm our agreement concerning the sale of the following goods/delivery :

revoked/revoked.

Purchased from :Bosmans slaapcomfort bvba - Liersesteenweg 147 at 2220 Heist-op-den-Berg Belgium

Ordered on :

Received on :

Name :

Address :

Purchase price excluding shipping costs :

Account number IBAN for refund :

BIC :

Signature : 

Date :

Please print this document and enclose completed with the return please.  

Excerpt from legislation right of withdrawal : When the consumer has gone beyond what is necessary to verify the purchase when returning a purchased product, the consumer is liable under Art. XI.51 §2 of the Economic Law Code for possible depreciation of the goods and their packaging.

At Bosmans Slaapcomfort-center, we always do our utmost to provide excellent and fast service. Unfortunately, that does not mean that nothing can go wrong.

If something did go wrong, we ask you to report it as soon as possible. If your complaint is about an online order, please inform us via elke@slaapcomfort-center.bePlease describe the problem clearly and include your order number.

Of course, you can use the return right within 14 days of receipt and this for normal parcel shipments with courier.

For orders of mattresses and/or beds, this is not possible because production still starts after the order, although the exchange guarantee within a set period (usually 30 days) that many brands apply does still apply.

For all other complaints, please contact info@slaapcomfort-center.be

The fast bed is a special service from Bosmans slaapcomfort.

An extensive collection in many sizes and various colours is available to offer you this service. Of course, you can also order all models online and we will call soon to schedule delivery!

If you are in urgent need of a new bed, please call us (+32 15 249028 and ask for Elke) or email us to discuss the possibilities.

A service where the norm is that delivery will be made within 24 hours (on business days)!